Shipping Information
We want your shopping experience to be as seamless as possible. Below, you’ll find all the details about our shipping process:
Processing Time
- Order Processing: All orders are processed within 2-3 business days. You will receive a notification once your order has shipped.
- Dispatch Time: Orders are usually dispatched within 2 business days after payment. Our warehouse operates Monday to Friday during standard business hours, excluding national and public holidays.
We ship using Australia Post, and you will receive a tracking number via email to track your parcel directly online.
Shipping Options & Transit Time
Domestic Shipments: Typically in transit for 2 - 7 days.
- International Shipments: Generally in transit for 4 - 22 days, depending on the courier. More specific estimates are provided at checkout based on the courier you select.
Shipping Costs
- Calculation at Checkout: Shipping costs are based on the weight, dimensions, and destination of your items. Shipping payment will be collected during checkout, and this price is the final shipping cost.
Tracking Your Order
- All orders include a tracking number. You’ll receive an email with tracking details once your item has shipped, so you can follow your package every step of the way.
Secure Packaging
- We use eco-friendly, secure packaging to ensure that your items arrive in perfect condition, reflecting our commitment to quality and sustainability.
Returns & Issues
- If you experience any issues with your delivery or need to initiate a return, please contact us within 14 days of receiving your order. We're here to assist you.
Questions?
